You are here

Quality & Reliability | Cypress

Quality & Reliability

Cypress Semiconductor Quality Policy

Cypress and Spansion—the new Cypress Semiconductor—emerges with an historical commitment to quality and customer satisfaction. Our Quality Policy remains unchanged: "Cypress Semiconductor continues to be committed to complete customer satisfaction by compliance to customer specifications and continual improvement. Products and services shall be on time, at competitive costs, with zero defects."

We understand that our success depends on our ability to deliver superior quality, reliability, and service to our customers. That is why we are developing a 'best-of-breed' Quality Management System for the new Cypress, designed to deliver world-class products, uncompromising service, and total customer satisfaction. As a leading provider of broad-based semiconductor solutions and the third-largest semiconductor supplier to the Automotive industry, we understand our customers’ high standards of quality.

In the new Cypress, the Quality Management System is integrated into all functional areas and levels of the organization. Every Cypress employee is committed to quality and customer satisfaction, and our Quality organization has a mission to represent our customers' needs by listening to our customers and driving toward total customer satisfaction, defining business processes and standards supporting the company's zero-defect quality policy, and ensuring compliance to these through audits and corrective action.

We look forward to delivering products and services of the highest quality.

- Sabbas Daniel, Executive Vice President, Quality

Quality Across the Enterprise

At Cypress, the presence of Quality is felt across all functional areas and levels of the organization. The Quality team is a pivotal organization that is chartered with centrally managing corporate quality standards and systems. In a modern day global environment, this synergistic relationship is vital to the success of the business, from tactical as well as strategic perspectives.

Table of Contents

> PRODUCT DESIGN AND DEVELOPMENT

> PRODUCT RELIABILITY

> RELIABILITY & FAILURE ANALYSIS SERVICES

> MANUFACTURING PROCESS CONTROL

> AUTOMOTIVE QUALITY

> CERTIFICATIONS

> CUSTOMER SATISFACTION

> RETURN MATERIAL AUTHORIZATION (RMA)

> DATE CODE POLICY

PRODUCT DESIGN AND DEVELOPMENT

Click here to view or download a copy of the high level New Product Development flow.

Cypress employs a rigorous design and development process which is based upon multiple, documented reviews and controls throughout the design and development phases of the product life cycle.

The Quality organization plays a vital role in the entire process, by applying its strengths of continuous improvement and monitoring compliance.

PRODUCT RELIABILITY

Cypress conducts stringent qualification and reliability testing on products and packages during the product development and quarterly reliability monitoring phases. These stringent tests, which typically involve multiple test vehicles and stresses, are based on statistical techniques. The tests are designed with an objective to ensure that products demonstrate a high degree of reliability and robustness, in addition to meeting or exceeding industry standards.

Click here to view details on qualification and reliability testing.

RELIABILITY & FAILURE ANALYSIS SERVICES
Cypress offers Reliability and Failure Analysis services on non-Cypress semiconductor products. Test procedures and conditions are in compliance with industry standards. Please click on the below links to see the various type of services offered.

> Reliability Services

> Failure Analysis Services

For additional information or to request a specific service on a non-Cypress semiconductor product, please contact us via e-mail at relservice@cypress.com. Be sure to include details on the type of service requested and your complete contact information. A Cypress representative will get in touch with you within 48 hours.

If you would like to request for Failure Analysis on a Cypress product, please click here.

MANUFACTURING PROCESS CONTROL

Cypress practices vigorous on-line and off-line statistical process control in all areas of manufacturing. Continual improvement is accomplished through 8 Discipline (8D) Root Cause Corrective Action (RCCA) problem solving techniques.

AUTOMOTIVE QUALITY

Cypress Semiconductor leverages the performance and maturity of standard product in order to qualify and deliver automotive grade product.  Rigorous controls at all steps of the production process, from wafer fabrication through wafer sort to assembly and test, ensure the drive to on-time delivery of zero defect automotive product.

Click here to view or download a copy of the Cypress automotive product quality brochure.

CERTIFICATIONS

Cypress Semiconductor is certified to ISO-9001:2008 and ISO-14001:2004 International Standards and the ISO / TS 16949:2009 Automotive Standard. These certifications can be viewed by selecting the appropriate link in the right hand menu.

CUSTOMER SATISFACTION

Our commitment to total satisfaction is demonstrated by our proactive approach to seeking customer feedback. This is done via active engagement with customers and channel partners. Quality methodologies are applied to improve the quality of business services, and to identify and resolve customer service issues. The results of our focus on addressing the needs and concerns of our customers are improved internal systems for producing and delivering high quality products and services.

RETURN MATERIAL AUTHORIZATION (RMA)

Please contact your local Cypress Sales or Customer Marketing representative to initiate a request. Go to  www.cypress.com/sales to find a sales office near you.