PSoC® Creator™ Code Example Browser becomes unresponsive with some versions of Adobe Reader - KBA219426 | Cypress Semiconductor
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PSoC® Creator™ Code Example Browser becomes unresponsive with some versions of Adobe Reader - KBA219426
Why does PSoC Creator Code Example browser freeze?
While browsing code examples, Creator occasionally becomes unresponsive and slow for five seconds or more. Sometimes, the following error message is displayed:
"There is a problem with Adobe Acrobat/Reader. If it is running, please exit and try again. (523:523)".
This issue occurs with certain versions of the Adobe Acrobat Reader (for example, 15.024.20053). If you are interested in progress/discussion on this issue, Google Search the error message or view one of the following links:
Adobe claims to have fixed this issue with the January 2017 release. Since this release, we have not been able to reproduce this problem:
Workaround: Disable Protected Mode in Adobe Acrobat Reader.
To disable Protected Mode, perform steps similar to these (based on your version of Adobe):
- In the Adobe Reader, choose Edit > Preferences.
- In the Categories list on the left, select Security (Enhanced).
- In the Sandbox Protections area, uncheck the Enable Protected Mode at startup checkbox.