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PSoC® Creator™ Code Example Browser becomes unresponsive with some versions of Adobe Reader - KBA219426 | Cypress Semiconductor

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PSoC® Creator™ Code Example Browser becomes unresponsive with some versions of Adobe Reader - KBA219426

Last Updated: April 25, 2017
Version: 
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Question: 

Why does PSoC Creator Code Example browser freeze? 

While browsing code examples, Creator occasionally becomes unresponsive and slow for five seconds or more. Sometimes, the following error message is displayed: 

"There is a problem with Adobe Acrobat/Reader. If it is running, please exit and try again. (523:523)". 

Answer: 

This issue occurs with certain versions of the Adobe Acrobat Reader (for example, 15.024.20053). If you are interested in progress/discussion on this issue, Google Search the error message or view one of the following links: 

https://forums.adobe.com/thread/2264806
http://www-01.ibm.com/support/docview.wss?uid=swg21587448

Adobe claims to have fixed this issue with the January 2017 release. Since this release, we have not been able to reproduce this problem:

https://helpx.adobe.com/acrobat/release-note/acrobat-dc-february-21-2017...

Workaround: Disable Protected Mode in Adobe Acrobat Reader. 

To disable Protected Mode, perform steps similar to these (based on your version of Adobe): 

  1. In the Adobe Reader, choose Edit > Preferences.
  2. In the Categories list on the left, select Security (Enhanced)
  3. In the Sandbox Protections area, uncheck the Enable Protected Mode at startup checkbox.

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