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Installing cypress USB3 problem. | Cypress Semiconductor

Installing cypress USB3 problem.

Summary: 5 Replies, Latest post by 379039233_2038261 on 22 Nov 2016 05:09 PM PST
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nilesh.kokane_1869001's picture
User
3 posts

I tried installing the USB3 by following steps and I see the error as here http://imgur.com/a/OHtcI. 

 

Connect H/w
System Settings à Device Manager à Then there should be a unknown Device (as far as I remember its name was “WestBridge”)
Right-Click on the Device à Update Driver Software…
Search driver on the PC à Select Path to: “…\PATH\USB Driver\bin\win7\x64”
Click “Next”

 

Can you please help and give me a clue? The setupapi.dev.log is also attached.

 

 

Nilesh Kokane

 

 

mady's picture
Cypress Employee
967 posts

Hi,

Can you try installing the drivers manually? Please install FX3 SDK if you haven't.

The drivers will be available in "C:\Program Files (x86)\Cypress\EZ-USB FX3 SDK\1.3\driver"

You can install the drivers using the Device manager by :Right click Westbridge -> Properties -> drivers -> Update Driver -> Browse My computer for driver Software -> Let me pick from a list of device drivers on my computer -> Have Disk. Browse to the above driver path and select Cyusb3.inf file,

Regards,

- Madhu Sudhan

nilesh.kokane_1869001's picture
User
3 posts

Hello Madhu Sudhan,

Thanks for your reply .

I tried the said procedure but still the same result.

Parallelly, I tried installing on my collogues Laptop which has the same configuration as mine there it successfully installed.

My guess is some factor or app is overriding the paths to the driver while installing on my Laptop(Lenovo  T550  Ultrabook).

Here[1] are the setupapi logs for the Laptop where it got successfully installed. And setupapi for my Laptop(unsuccessful) is here[2].

The difference between the two logs are the paths.

Please let me know if you have any clue.

[1]. https://paste.kde.org/peev9gbe8

[2]. https://paste.kde.org/p5sfuo3up

 

 

Regards,

Nilesh Kokane

keithshemeley's picture
User
4 posts

I have the same problem with windows xp. Please help.

 

nilesh.kokane_1869001's picture
User
3 posts

Howdy,

 

Can anyone shed some light on this problem. I'm still struggling with it.

 

 

Regards,

Nilesh Kokane

379039233_2038261's picture
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10 posts
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