Contributor Awards Program - not such a great incentive in the UK at least. | Cypress Semiconductor
Contributor Awards Program - not such a great incentive in the UK at least.
Before I start - I want to make it clear that I am a big fan of cypress products and have found this forum to be a very worthwhile resource. I am not making a complaint at all - but would just like to air my experiences with the contributor award programme.
A while back, in July, I was lucky enough to qualify for a contributor award from cypress. The first email I got asked me to choose from 1 of 3 rewards and to provide a shipping address for them to send it to.
The 2nd email revealed that actually I'd be given a voucher for a discount in the cypress store and that I'd need to pay the shipping costs. Still - that worked out at a good deal, a reasonable discount - even though I now had to spend $35 getting something that was nice to have, but I wasn't planning to buy anyway.
Then came the shocker - I got a bill from TNT for $53 (£35 GBP) for import duty!
See, if the first email had said how the rewards programme worked and that it'd actually cost me $88 to get my reward I would have happily passed it onto someone else.
I tried to email the contact at Cypress (Amanda Yuan) but her email address doesn't exist any more - I expect she has since moved on. I also tried to email Cypress Customer Care - but there email bounces back with a message saying that they are out of the office for the next 2 weeks!
If this had been my first contact with Cypress I wouldn't be very impressed - however I'm happy to say that I have dealt with support teams and technical people at cypress and always found them to be very extremenly helpful and professional - just this one sequence of events that seems a bit at odds with the normal Cypress experience.