Competition | Cypress Semiconductor
August 01, 2011
I live in Arizona but I also own a house in Washington. I recently paid it off so I had to contact the insurance company and the count assessor to get the bills sent to my new address.
I called the insurance company and got my agent. She quickly pulled up my file, made the changes, and then apologized for the extra minute and a half it took because she spelled my name wrong. (It’s V A N SPACE E S S)
I called up the county and got a recording with different selections. Mine was the “other” which allows me talk to a real person. My call was forwarded to another machine asking me to state my name, problem, phone number and they would get back to me. Didn’t say when, just that they will. It is 4 hours later and I haven’t got a call. I will update with future status.
I guess the difference is competition. I don’t see any ads where someone is proposing a better county government service. (Except maybe at election time)
Of course there will never be any competition but it would be possible to tie these employees’s compensation to their Net Promoter Scores
Lets see which happen first. They call me back or we reach 100 truckloads of PSoCs.